Effective Date: January 18, 2026

At BIOME Home & Personal, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, billing and shipping addresses
• Payment Information: Credit card details and billing information (processed securely through our payment providers)
• Order Information: Purchase history, product preferences, and delivery details
• Account Information: Username, password, and account preferences if you create an account
• Communication Data: Your correspondence with us, including customer service inquiries and feedback

We also automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, and other browsing behavior
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze site traffic

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Communicate with you about your orders, products, and services
• Provide customer support and respond to your inquiries
• Send you marketing communications about our eco-friendly products and promotions (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations and enforce our terms and conditions
• Analyze trends and customer preferences to better serve you

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping carriers, warehouse partners, and email service providers
• Business Partners: Trusted partners who assist us in delivering our eco-friendly products and services
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails
• Cookie Preferences: Manage your cookie preferences through your browser settings
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve your browsing experience
• Deliver personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

BIOME Home & Personal

Email: biomemalaysia@gmail.com

Address: No 1G, Jalan Aman 1, Taman Aman, 42500 Teluk Panglima Garang, Selangor, Malaysia.

Phone: 60104210298

We are committed to protecting your privacy and ensuring the security of your personal information while providing you with sustainable, eco-friendly products for your home and personal care needs.