1. Introduction and Acceptance of Terms

Welcome to BIOME Home & Personal. These Terms of Service ("Terms") govern your access to and use of our website, online store, and all related services (collectively, the "Service"). By accessing, browsing, or making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Service.

BIOME Home & Personal reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service following any modifications constitutes your acceptance of the updated Terms.

2. Use of the Website and Online Store

Permitted Use: You agree to use our Service only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Service. Prohibited behaviour includes:

• Harassing or causing distress or inconvenience to any person
• Transmitting obscene or offensive content
• Disrupting the normal flow of dialogue within our online communities
• Attempting to gain unauthorised access to our systems
• Engaging in any form of automated data collection without permission
• Reselling or redistributing our products without authorisation

Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

3. Product Information and Availability

We strive to provide accurate descriptions, images, and information about our eco-friendly skincare and household products. However, we do not warrant that product descriptions, pricing, or other content on our website is accurate, complete, or error-free.

Product Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. If a product becomes unavailable after you place an order, we will notify you promptly and offer alternative options or a full refund.

Product Claims: Our products are designed and formulated to the highest standards. However, individual results may vary based on skin type, usage, and other factors. We recommend conducting a patch test before full application, especially for those with sensitive skin.

4. Pricing and Payment Terms

Currency: All prices on our website are displayed in Malaysian Ringgit (MYR) and include applicable Goods and Services Tax (GST) or Sales and Service Tax (SST) where applicable.

Price Changes: We reserve the right to change product prices at any time. Prices are valid only at the time of purchase. If there is a price difference between the time you add an item to your cart and the time you complete your purchase, we will notify you of the change and give you the option to proceed or cancel your order.

Payment Methods: We accept various payment methods including credit cards, debit cards, online banking, e-wallets, and other payment solutions available in Malaysia. Payment must be received and verified before your order is processed and shipped.

Payment Security: All payment transactions are processed through secure, encrypted channels. We do not store your full credit card details on our servers. By providing payment information, you authorise us to charge your account for the purchase amount.

5. Shipping and Delivery

Delivery Areas: We currently deliver to addresses within Peninsular Malaysia. Delivery to East Malaysia (Sabah and Sarawak) may be available upon request with additional shipping charges. Please contact us for a quote.

Shipping Costs: Shipping costs are calculated based on your delivery location and the weight of your order. Shipping fees will be displayed before you complete your purchase. Free shipping may be available for orders exceeding a specified amount (as advertised on our website).

Delivery Timeframe: Standard delivery typically takes 3-7 business days from the date your order is confirmed and processed. During peak seasons or public holidays, delivery may take longer. We will provide you with a tracking number via email so you can monitor your shipment.

Delivery Address: You are responsible for providing a complete and accurate delivery address. We are not liable for delays or failed deliveries resulting from incorrect address information provided by you.

Risk of Loss: Once your package is handed over to the courier, the risk of loss or damage passes to you. We recommend that you inspect your package upon receipt and report any damage or missing items within 48 hours.

Delivery Delays: While we strive to deliver on time, we are not liable for delays caused by circumstances beyond our control, including but not limited to weather conditions, traffic, courier delays, or public holidays.

6. Returns and Refunds Policy

Return Period: You may return unused, unopened products within 14 days of delivery for a full refund of the product price (excluding shipping costs). Products must be in their original packaging and condition.

Opened or Used Products: Due to hygiene and safety reasons, we cannot accept returns of opened, used, or damaged products. However, if you receive a defective product, please contact us within 48 hours of delivery with photographic evidence, and we will arrange a replacement or refund.

Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return shipping instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Refund Processing: Once we receive and inspect your returned item, refunds will be processed within 7-10 business days. Refunds will be credited to your original payment method.

Non-Returnable Items: Certain items, such as customised or personalised products, may not be eligible for return. These will be clearly marked on the product page.

7. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of BIOME Home & Personal or our content suppliers and is protected by international copyright laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, transmit, modify, or create derivative works of any content without our prior written permission.

Our product names, logos, and branding are trademarks of BIOME Home & Personal. Unauthorised use of our trademarks is prohibited.

8. Limitation of Liability

Disclaimer: Our Service is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the Service, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation: To the fullest extent permitted by Malaysian law, BIOME Home & Personal shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Maximum Liability: Our total liability to you for any claim arising from or relating to these Terms or your use of the Service shall not exceed the amount you paid for the product or service in question.

9. Privacy and Data Protection

Your privacy is important to us. We collect and process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian data protection laws.

Data Collection: We collect information necessary to process your orders, including your name, email address, phone number, delivery address, and payment information. We may also collect information about your browsing behaviour and preferences to improve our Service.

Data Use: Your personal data is used to:

• Process and fulfil your orders
• Communicate with you about your purchase
• Send marketing communications (with your consent)
• Improve our products and services
• Comply with legal obligations

Data Protection: We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Sharing: We do not sell or share your personal data with third parties for marketing purposes without your explicit consent. We may share your information with trusted service providers (such as payment processors and couriers) only to the extent necessary to fulfil your order.

Your Rights: Under the PDPA, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us using the information provided below.

10. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of Malaysia for the resolution of any disputes arising from or relating to these Terms or your use of our Service.

11. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, our products, or our Service, please contact us:

BIOME Home & Personal

Email: biomemalaysia@gmail.com

Phone: +60104210298

Address: No 1G, Jalan Aman 1, Taman Aman, 42500 Teluk Panglima Garang, Selangor, Malaysia.

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Malaysia Standard Time)

We are committed to resolving your concerns promptly and professionally. If you are not satisfied with our response, you may lodge a complaint with the Malaysian Communications and Multimedia Content Forum (MCMC) or other relevant regulatory bodies.

Last Updated: [18/01/2026]